Refund, Return & Exchange Policy

Last updated: 19 August 2026

At Manjari Chikankari, many of our products feature handcrafted embroidery and are made with care by skilled artisans. Small variations in embroidery, texture, placement or appearance may naturally occur as part of the handmade process and are not considered defects.

We want you to be happy with your purchase. Please read the following policy carefully before placing an order.

1. Eligibility for Return or Exchange

Eligible products may be returned or exchanged within 7 days of delivery, subject to the conditions mentioned below.

To request a return or exchange, please contact us within 7 days of receiving the order at:

Email: mymanjari2022@gmail.com
Phone: 9935701844

The product must:

• Be unused and unworn

• Be in its original condition

• Have all original tags, labels and packaging intact

• Not have been washed, altered, repaired or damaged after delivery

• Be returned with any accessories or accompanying items supplied with the order

Products that do not meet these conditions may not be accepted for return or exchange.

2. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective or different from the product ordered, please contact us as soon as possible and preferably on the day of delivery.

Please provide:

• Your order number

• Clear photographs of the product

• Photographs/videos of the packaging where relevant

• A brief description of the issue

This enables us to investigate the matter promptly and provide an appropriate resolution.

Where the issue is confirmed to be attributable to us, we may offer a replacement, exchange, repair or refund, as appropriate.

3. Change of Mind

Returns or exchanges for a change of mind are subject to product eligibility and the conditions of this Policy.

Certain products may be excluded from change-of-mind returns because of their nature, including products that have been customised, altered, specially prepared or made specifically according to customer requirements.

Any such exclusion will be communicated where applicable.

4. Handcrafted Products and Natural Variations

Manjari Chikankari products are handcrafted.

Minor variations in:

• Embroidery placement

• Stitch density

• Thread texture

• Motif appearance

• Colour perception

• Fabric texture

• Hand-finished details

may occur from one piece to another.

These variations are a natural characteristic of handmade craftsmanship and should not automatically be considered defects.

Actual colours may also appear slightly different depending on lighting, photography and individual device screens.

5. Customised or Altered Products

Products that have been customised, altered, stitched, resized, modified or prepared according to specific customer instructions are generally not eligible for return or exchange unless the product is defective, damaged or materially different from what was agreed.

6. Unstitched Fabrics

For unstitched fabric products, the fabric must remain uncut, unstitched, unused and unaltered for a return or exchange to be considered.

Once fabric has been cut, stitched, altered, washed or otherwise modified, it will generally not be eligible for return or exchange, except where the product is defective or incorrectly supplied.

7. Return Shipping

Where a return or exchange is approved because the product was damaged, defective or incorrectly supplied by us, we will coordinate the appropriate return process.

For eligible returns arising from reasons other than an error or defect attributable to us, applicable return shipping arrangements may be communicated at the time the return is approved.

Please do not send a product back without receiving return instructions from us.

8. Refunds

Once an approved returned product has been received and inspected, we will communicate the outcome of the return request.

Where a refund is approved, the refund will normally be processed through the original payment method or another appropriate method, subject to the payment provider and applicable processing timelines.

The time taken for the refunded amount to appear in the customer's account may vary depending on the bank or payment service provider.

9. Exchanges

Where an exchange is approved, the replacement product will be subject to availability.

If the requested replacement is unavailable, we may offer an alternative resolution, including a refund where applicable.

10. Products Purchased During Exhibitions or Directly From Manjari

Products purchased directly from Manjari at exhibitions, events or through other offline channels may be subject to the return/exchange terms communicated at the time of purchase.

For website orders, this Website Policy will apply.

11. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may not be possible once an order has been processed, dispatched, customised or otherwise prepared for shipment.

If cancellation is accepted before dispatch, the applicable refund will be processed in accordance with this Policy.

12. How to Request a Return or Exchange

Please email us at:

mymanjari2022@gmail.com

or contact us at:

9935701844

Please include:

• Order number

• Name used for the order

• Product name

• Reason for return/exchange

• Photographs where relevant

Our team will review the request and provide further instructions.

13. Contact Information

Manjari Fashions
Brand: Manjari Chikankari

Phone: 9935701844
Email: mymanjari2022@gmail.com

Registered Address:
13/44 Sector 13, Indira Nagar,
Munshi Pulia Chauraha,
Lucknow, Uttar Pradesh – 226016

Shipping Address:
D-301, Rohtas Presidential Towers,
Vibhuti Khand, Gomti Nagar,
Lucknow – 226010

GSTIN: 09AGEPM7031M1Z3

We reserve the right to update this Policy from time to time to reflect changes in our products, operations or applicable requirements. The latest version published on this Website will apply to orders placed after its effective date.